Welcome To…Terms & Conditions
General
These terms and conditions set out the basis on which you can use our website and place orders for items from LoveSpice.co.uk. By ordering goods from Love Spice you are deemed to have understood and accepted these terms. The supplier of the goods featured is LoveSpice.co.uk, a trading name of Lilkay Retail Limited, (Lovespice), we,or us). Registered office 12 Vallance Road, London, E1 5HR. Registered number (England and Wales). You may contact us at this address or by email at info@ovespice.co.uk. All communication to and from lovespice.co.uk will be recorded or monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from lovespice.co.uk and we may also contact you for market research purposes.
Age of Consent
By placing an order at Lovespice.co.uk., you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.
Contract Formation
All orders made by you through the Lovspice.co.uk website are subject to acceptance and availability. We may choose not to accept your order for any reason.
Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).
For the avoidance of doubt, no contract will exist between you and Love spice.co.uk for the sale by Lovespice.co.uk to you of any product unless and until Lovespice.co.uk sends you an e-mail confirming that it has dispatched your product.
Cookies
We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.
No personally identifiable information is stored in these cookies.
Emails
We hate junk mail too!
We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. Only Lovespice.co.uk will use your email address. We will never pass on your email address or personal information to a third party.
How we use your personal information
Personal information you provide is used by us only for the following purposes:
To improve your shopping experience at our website
To process your order
With your permission, to notify you of products or special offers that may be of interest to you
Sharing of information
We do not sell or otherwise share your information with any third party. We use your information exclusively as stated within this Policy.
Disclosure of your information
We may share your personal information with members of Love spice group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
If we sell or buy any business or assets, we may disclose such information to the prospective seller or buyer of such business or assets as may reasonably be required.
Where we store your information
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
Cancellation / RETURN & EXCHANGE TERMS AND CONDITIONS
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven (7) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team by email or post quoting your name, order number and details of the products. Contact Us write to: Love Spice, Unit B52B, 400 Wick Lane,London, E3 2JG.
If you have a faulty product, please return it to us and we will be happy to send a replacement
- Returns to our distribution center must be postmarked no later than 21 days after the order is received.
- Original invoice must accompany returned item(s) in order for refund to be processed.
- Online exchanges are not available at this time.
- Online refunds will be made to the credit card, Interact card, or PayPal account used in the original transaction.
- Returned items must be in their original state and deemed to be unworn to be accepted for a refund. Tags must be attached.
- NON-RETURNABLE ITEMS
- Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
- All backless bras, pasties, fashion tape, body wash and  body mist
How to return an item
Returning a product is easy.
1. Fill in a returns form online
2. Package your return securely
Include as much of the original packaging as possible. Remember to clean anything that needs it.
3. Send the item to us
You do not need to return your item by certified mail, but please obtain a tracking number from your Postal Service.
Then it is over to us. Your return will be processed and your refund or replacement will be arranged. Most returned packages get processed within 14 days of us receiving your returned product, but always within 30 days.
What happens next
We aim to deal with returned items on the day that we receive them.
Refunds will be made to the card or PayPal account that was used to place the original order.
It will take 5-7 working days after we have processed your item for the refund to appear on your account statement.
Thank you again for shopping at Lovespice.co.uk
Payment
We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept the following cards as well as PayPal payments:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo
Your rights
The Data Protection Act (the “Act”) has various provisions which ensure that any person who has access to your personal information must comply with strict rules.
The Act provides the following principles, which we follow at all times:
We will process your data fairly and lawfully.
We will obtain your data only for specified and lawful purposes, and shall not use it for any other purpose.
We will ensure that personal data held shall be adequate, relevant and not excessive in relation to the purpose for which it is held.
We will ensure that personal data shall be accurate and, where necessary, kept up to date.
We will ensure that personal data shall not be kept for longer than is necessary for that purpose.
We will ensure that personal data shall be processed in accordance with your rights under the Act.
We will take appropriate technical and organizational measures to protect any personal data from any destruction, damage or loss.
We will not transfer your personal data outside the European Economic Area unless that country or territory ensures an adequate level of protection.
The Data Protection Act gives you the right to access and check information held about you. Should you wish we can provide you with all the information that we hold about you on payment of £10 for each request, which is to meet our costs in providing this information to you.
Jurisdiction
We control and operate our site from the UK (regardless of where hosting servers are located). All matters relating to the site are governed by the laws of England and Wales, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to the site shall be the courts of England and Wales. We do not warrant or imply that the Site or materials on it are appropriate for use outside of the EU. If you are located outside of the EU, you are solely responsible for compliance with any applicable local laws.
Contact us
Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Love Spice, Unit B52B, 400 Wick LaneLondon E3 2JG
Alternatively you can email us at info@lovespice.co.uk or through our “Contact Us” page.
